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"Our order was exactly what we ordered... we were pleased with the quality. Zoe helped me out and was very friendly and knowledgeable. Even when I made changes to the order a few times, she was always helpful and friendly.
[The website was] fantastic! Easy to use. I especially like how you can upload your own image and play around with frames and mats.
[The turnaround time] was very quick, especially for a custom order and way more affordable than any other store around... Five frames from MatShop were less than the cost of one frame at a big box store."

Laura, Nanaimo, BC

How to Order


You can either order online, by phone, or by email. Ordering by phone allows you to order custom cut sizes and openings. If you would like to order by phone or email, please read the "Before You call" section first.



Before You Call

We would love to hear from you! Below we have listed a few tips and items that will be useful if you are calling us.

Note: If you are ordering standard products but do not want to pay online, we offer a "Pay by Telephone" option during online checkout that allows you to place an order online and then phone us to arrange payment.

1) Things to have:

  • Measuring tape or ruler for measuring your artwork.
  • A calculator.

2) Things to know:

3) Things we will ask:

  • Your full name and (if applicable) your company name.
  • Your billing and shipping addresses.
  • Your contact phone number.
  • Your payment information (Visa, Mastercard, American Express, cheque or money order).

4) Give us a call at 1-800-663-7501! (or email us at

Steps to Placing an Order Online

  1. Selecting: Add items to your cart via the menus.
  2. Checkout: When finished, click on "Checkout".
  3. Registration/Login:
    • Existing customer: Enter your username (probably your email address) and password.
    • Returning customer: Fill out the registration form.
  4. Shipping Address: Select your shipping address (you will be able to enter a separate shipping address if desired).
  5. Shipping Method: Select a courier and method of shipping.
  6. Payment: You are able to pay by:
    • Mastercard, Visa, Debit Visa, American Express or PayPal
    • Telephone -- this option allows you to place an order online and then phone us to arrange payment.
  7. Confirmation: Confirm and place your order.

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